change bugreports expected response time

change bugreports expected response time

[janek, 2012-01-24 13:50:16]

Graham noticed that we fail to examine bugreports in 24 hours, so let's change
the information on website.

http://lists.gnu.org/archive/html/lilypond-devel/2012-01/msg00839.html

[Graham Percival, 2012-01-25 22:10:48]

I'm not certain if 2 days is a good number.  Phil, after examining the specific
issues, would you say that 95% of real bug reports are handled within 2 days? 
or should we make that 3 or 4 days instead?

[mail_philholmes.net, 2012-01-25 22:37:20]

----- Original Message ----- 
From: <graham@percival-music.ca>
To: <janek.lilypond@gmail.com>
Cc: <reply@codereview-hr.appspotmail.com>; <lilypond-devel@gnu.org>
Sent: Wednesday, January 25, 2012 10:10 PM
Subject: Re: change bugreports expected response time (issue 5575047)


> I'm not certain if 2 days is a good number.  Phil, after examining the
> specific issues, would you say that 95% of real bug reports are handled
> within 2 days?  or should we make that 3 or 4 days instead?
>
> http://codereview.appspot.com/5575047/


As a Brit, I would write it slightly less definitively.  "Please allow a few 
days".

--
Phil Holmes

[Graham Percival, 2012-01-26 11:27:42]

On 2012/01/25 22:37:20, mail_philholmes.net wrote:
> As a Brit, I would write it slightly less definitively.  "Please allow a few 
> days".

I probably shouldn't have found that as funny as I did.  :)

I still don't like that, though.  As a user, when I report a bug, I want to know
that it's been acknowledged -- or at the very least, I want to know when I
should get a response.  How about we make this 4 days to cover ourselves?  We
can always decrease that number after a while if things are working out.